In a recent poll on Linkedin, I posed the question a Yes/No question of “Do you consider it important to be able to export 100% of your data easily from an SaaS system". Not surprisingly, all of the responses were Yes.
The point behind this question is that I have run across and use some SaaS services that do not make retrieving my data easily. In some cases, it's virtually impossible.
With the understanding that by subscribing to a SaaS service, whether paid or not, it is my belief that we should always have the ability to export and/or backup all of our data on these systems.
The software may be property of the SaaS provider, but the data is the property of the subscriber.
It would seem that it would be in the best interest of SaaS providers to support this as a way to build trust and to distinguish themselves from the providers who do not.
I look forward to your comments.
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